Privacy Policy

Your privacy is important to us. This policy explains how Ignivox Tech Private Limited collects, uses, and protects your personal information in compliance with Indian data protection laws.

1. Information We Collect

We collect information you provide directly to us, such as: • Contact information (name, email, phone number) • Company details and business requirements • Technical specifications and project requirements • Communication records and support interactions • Usage data and analytics from our services

2. How We Use Your Information

We use the collected information to: • Provide and improve our services • Communicate with you about projects and support • Process payments and maintain accounts • Comply with legal and regulatory requirements • Analyze usage patterns to enhance user experience • Send important updates and security notifications

3. Data Protection & Security

We implement robust security measures including: • AES-256 encryption for data at rest • TLS 1.3 encryption for data in transit • Multi-factor authentication for access control • Regular security audits and vulnerability assessments • Secure data centers with physical access controls • Employee training on data protection practices

5. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Personal data is typically retained for 7 years after the end of our business relationship, unless longer retention is required by law.

6. Your Rights

Under Indian data protection laws, you have the right to: • Access your personal information • Correct inaccurate or incomplete data • Request deletion of your data (subject to legal requirements) • Object to processing of your data • Data portability where technically feasible • Withdraw consent (where processing is based on consent)

7. Cookies and Tracking

We use cookies and similar technologies to: • Remember your preferences and settings • Analyze website traffic and usage patterns • Improve website functionality and user experience • Provide personalized content and recommendations You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website and services may integrate with third-party services such as: • Analytics providers (Google Analytics) • Communication tools (email services) • Payment processors • Cloud infrastructure providers These services have their own privacy policies, which we encourage you to review.

9. International Data Transfers

While we primarily operate within India, some data may be transferred to other countries for processing. We ensure appropriate safeguards are in place, including: • Adequacy decisions by relevant authorities • Standard contractual clauses • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

11. Compliance Framework

Our privacy practices comply with: • Information Technology Act, 2000 and IT Rules, 2011 • Personal Data Protection Bill (when enacted) • Industry-specific regulations (RBI, SEBI, etc.) • International standards (ISO 27001, SOC 2) • Contractual obligations with clients

12. Data Breach Response

In the event of a data breach, we will: • Assess and contain the breach immediately • Notify relevant authorities within 72 hours (where required) • Inform affected individuals without undue delay • Provide clear information about the breach and remedial actions • Conduct a thorough investigation and implement preventive measures

13. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company: Ignivox Tech Private Limited

Email: support@ignivox.in

We are committed to addressing your privacy concerns promptly and transparently. You can expect a response within 30 days of your inquiry.

Questions About Your Data?

We're here to help you understand how we protect your privacy. Contact us for any questions about our data practices.