Refund Policy

Our refund policy outlines the terms and conditions for refund requests for services provided by Ignivox Tech Private Limited. We are committed to fair and transparent refund practices.

1. Refund Eligibility

Refunds may be considered under the following circumstances: • Service delivery failure due to technical issues on our end • Cancellation of services within 7 days of contract signing (for new projects) • Failure to meet agreed-upon project milestones due to our non-performance • Duplicate payments or billing errors • Services not delivered as per the agreed specifications in the contract

2. Non-Refundable Services

The following services and scenarios are not eligible for refunds: • Completed consulting sessions and delivered reports • Custom software development work that has been delivered and accepted • Third-party licensing fees and infrastructure costs • Services cancelled after project commencement (beyond 7-day window) • Refund requests due to change in business requirements • API integration services that have been successfully implemented

3. Refund Request Process

To request a refund, please follow these steps: • Submit a written refund request to support@ignivox.in • Include your project/service reference number and payment details • Provide detailed reasons for the refund request • Attach relevant documentation supporting your claim • Allow 5-7 business days for initial review and response

4. Processing Timeline

Refund processing timelines: • Initial review and acknowledgment: 5-7 business days • Investigation and decision: 10-15 business days • Approved refund processing: 7-10 business days • Bank transfer completion: 3-5 business days (depending on your bank) • Total estimated timeline: 25-37 business days from request submission

5. Partial Refunds

Partial refunds may be applicable in the following scenarios: • Services partially delivered but not completed due to our non-performance • Milestone-based projects where only certain phases have been completed • Subscription services cancelled mid-cycle (prorated refund) • Overpayment situations where excess amount needs to be returned Partial refund amounts will be calculated based on the work completed and accepted by the client.

6. Payment Method Considerations

Refunds will be processed using the original payment method: • Bank transfers: Refunded to the same bank account • Credit/Debit cards: Refunded to the same card (may take 5-10 business days to reflect) • Digital wallets: Refunded to the same wallet account • Cheque payments: Refund cheque will be issued to the registered address If the original payment method is no longer available, alternative arrangements will be made.

7. Cancellation Policy

Project cancellation terms: • New projects: 7-day cooling-off period with full refund (minus any third-party costs incurred) • Ongoing projects: Cancellation allowed with payment for work completed • Subscription services: 30-day notice required for cancellation • Emergency cancellations: Subject to case-by-case review Cancellation requests must be submitted in writing with proper justification.

8. Dispute Resolution

If you disagree with our refund decision: • Request a detailed explanation of the decision • Provide additional documentation if available • Escalate to senior management for review • Seek mediation through industry bodies if necessary • Legal recourse as per Indian consumer protection laws We are committed to fair and transparent dispute resolution.

9. Third-Party Services

For services involving third-party components: • Third-party licensing fees are generally non-refundable • Cloud infrastructure costs may be prorated • External API charges are subject to provider policies • Hardware purchases are non-refundable once delivered We will clearly communicate third-party cost implications before project commencement.

10. Quality Assurance

Our commitment to service quality: • Rigorous testing and quality checks before delivery • Client acceptance and sign-off procedures • Post-delivery support and bug fixes (as per SLA) • Continuous improvement based on client feedback We strive to minimize refund situations through proactive quality management.

11. Refund Documentation

Required documentation for refund requests: • Original invoice and payment receipts • Service agreement or contract copy • Communication records related to the issue • Evidence of service delivery failure (if applicable) • Bank account details for refund processing Incomplete documentation may delay the refund process.

12. Tax Implications

Tax considerations for refunds: • GST adjustments will be made as per Indian tax regulations • Credit notes will be issued for accounting purposes • TDS implications will be handled as per applicable laws • Clients are advised to consult their tax advisors for specific implications All refund processing will comply with Indian taxation requirements.

13. Force Majeure

Refund considerations during force majeure events: • Natural disasters, pandemics, or government restrictions • Service delivery delays due to circumstances beyond our control • Alternative delivery methods will be explored before considering refunds • Prorated refunds may be offered for extended delays We will work with clients to find mutually acceptable solutions during such events.

14. Policy Updates

This refund policy may be updated periodically: • Changes will be communicated via email and website notifications • Updated policies apply to new contracts and services • Existing contracts remain governed by the original policy terms • Significant changes will require client acknowledgment We recommend reviewing this policy periodically for updates.

15. Contact for Refunds

For refund requests or questions about this policy, please contact us:

Company: Ignivox Tech Private Limited

Email: support@ignivox.in

Subject Line: Refund Request - [Your Project/Invoice Number]

We are committed to processing refund requests fairly and transparently. Please allow adequate time for review and processing as outlined in this policy.

Need Help with a Refund?

Our support team is here to assist you with any refund-related questions or concerns. Contact us for prompt and professional assistance.

Contact Support